Shipping policy
- Free shipping on all orders. We currently ship only to the US (excluding Alaska, Hawaii, and Puerto Rico).
- We accept returns on products that are in perfect condition in the 30 days following receipt of your order.
- All orders purchased online must be exchanged or refunded via customer service.
- Refunds will be issued to the original method of payment.
- We will not accept returns or exchanges on our products after the 30-day grace period has elapsed.
- If you wish to exchange your Alma Mater sneakers, please contact our customer service team and we will be able to help you out.
- Please allow for 10 business days to process your request upon receiving your parcel.
- We will contact you via email to confirm the receipt of your returned package and proceed with the refund.
- If the cost of shipment was paid with the initial order then this amount is non-refundable. The refund will be issued to the same method of payment used at the time of purchase. We cannot issue a refund to a different card or alternate method of payment.
- If the merchandise was deemed a final sale at time of purchase, then we will not, under any circumstance, be able to provide you with a refund. It will be clearly outlined at time of purchase if a product is a final sale.
- Please note that we can process only one return/refund per order. If you request to return more items, Alma Mater will only cover the cost of the first pair. Any additional return requested will be at your cost.
- Alma Mater reserves the right to refuse free shipping and/or returns to customers who abuse the free returns and refunds policy. Customers will be notified ahead of the shipment of their most recent purchase.